[skate22]

Imagine the following scenario:

One of his discs is corrupted and causes serious issues for the customer. That customer is so put off from the experience that they vow to never buy dell again.

For dell to take that risk is fair. For this individual to take that risk for dell is not fair.

Dell also likely does more QA on what they ship than the one individual.

Also, people trust in the brand name in part because of what the brand name has at stake to lose.

Lying to the technically unsophosticated as you put it should be no small offense.