[lasersox]

It could be a full-time job just keeping track of everything. Do you have a dedicated person for this?

Are most of your people in the Western hemisphere? I find that with Slack I need to pay close attention to the stream which can be a major distraction. Also it can be kind of a pain going through scrollback if I was asleep for a few hours while others are working.

[matthewheath]

1. Not really? (In regards to having a dedicated person handling this.) We have a weekly hangout where our CEO raises important issues in the week, and most folks are pretty communicative of major issues (e.g. product will tell support what's changed this week so we can be aware when supporting customers, etc.)

I never feel like I'm overwhelmed keeping track of things, since everything is so accessible thanks to Async. It frees me up to let Slack kind of drift past when I'm not working.

2. We're globally distributed. I'm in the UK, for instance, but we have folks in the Eastern Hemisphere too. I will admit that most folks are in the US so right now, we do skew towards the Western Hemisphere, but that might not always be the case.

Also, in support, we have a summary channel in Slack where we post the most important things that someone coming online would need to know about. For example, outages, recent issues, policy changes, important messages, etc. all get posted to a specific channel in Slack so you can read them _without_ the noise of chat involved.