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by Theodores
2981 days ago
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I wonder what you have to do to become a target for such a network? I have not seen such behaviour online myself, in fact scam problems have been minimal and only once have I seen a gross picture in the customer service tickets. This was probably deserved though... At order time I create a Google Map of the delivery address and this shows on checkout success. It also shows in the admin side with a live Google Map. If Google can get the address right then the postman probably can is the thinking. This reduces delivery problems immensely as anything that cannot be shown on a map goes on automatic hold. Money wasted on delivering the wrong products to people, e.g. after they have managed to cancel their order, plus the costs of back room accounting/customer service is a far bigger cost than fraud. In your experience did you have savings to be made in your operation in shipping/customer service, to optimise that before tightening up on fraud prevention? Or do you sell expensive items in a low-ish volume where a single fraud wipes out all of your profits rather than just cost $20 or so? |
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