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This is the crazy thing. It's all very well TSB executives making positive noises about not penny-pinching and making sure customers don't lose out, but usually when banks say these kinds of things after an outage, they are talking about things like waiving their own fees or making good any resulting late payment fees or missing interest. Obviously that sort of response would be nowhere near sufficient in this case if, for example, someone gets the utilities at their home cut off for non-payment, or a business gets into trouble for not being able to file its tax returns on time, or a small trader can't work because they can't buy materials or accept payments from customers. The true financial cost of an entire bank being out of service for a week is going to be staggering.