[gr2020]

The only problem I ran into with the old Radar was a situation where a card was declined, and the customer contacted his bank to clear it up. The bank said they had no idea, they didn't decline the charge. When I followed up with Stripe, turns out Stripe declined the charge, and it never got to the bank.

Is there a way to tell when this happens in the Dashboard? There wasn't at the time, but I'm hoping this is maybe now visible somehow? It's obviously helpful to know when trying to help a customer resolve the situation.

[eeke]

PM on Radar here. There is! If you see a payment blocked for high risk in the Stripe Dashboard, it means that Radar blocked it before the card was charged. That is, the customer’s bank would have no record of the charge. In addition to the risk evaluation, Radar also provides the primary reason a transaction is believed to be high-risk (for example, the card has been linked to an unusually large number of card payments in the Stripe network over the past 24 hours).