[syshum]

Then you should spend a few minutes investigating the person before questioning his credibility

a cursory look at the channel will see this type of over acting is common for the channel.

While he is over the top, I do not doubt that Apple Refused to repair their device for their "customer" that is standard apple anyway. Apple has always been about consumerism meaning they want you to buy new devices not repair broken ones. Their policy is "If its not Warranty, buy a new one", and even under warranty it is mainly REPLACE not repair.