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Ask HN: Why doesn't NYTimes allow me to cancel my subscription online?
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2 points
by confusedcitizen
5755 days ago
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Does anyone else find it ludicrous that they allow new subscriptions online, but not cancellations? Their FAQ asks me to call customer service to cancel, but when I call on a weekend, they ask me to call during regular working hours, from Monday to Friday. Is there a reason, other than trying to retain customers by banking on their lethargy, for this kind of behavior? |
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