Sounds like the Phoenix payroll project here in Canada, except for social services. There is no way this will end well, and I wouldn't be surprised if it leads (indirectly) to the death of clients.
Oh Phoenix is just a incomplete system rolled out too early. Universial Credit is pure evil.
The person-gets-benefits-cut-for-having-heart-attack-at-appointment evil.
The months-deceased-claimant-gets-invited-for-appointment evil.
The benefit-cut-because-assessor-didn't-show-up-for-house-visit evil.
The no-benefit-payouts-in-the-first-six-weeks evil.
(those are all real cases you can find in UK newspapers, mostly the Guardian)
(those are all real cases you can find in UK newspapers, mostly the Guardian)