[nailer]

Could you both be correct?

Yes, managing healthcare 'like a business' with an emphasis of profit over results produces bad outcomes for patients.

But managing healthcare 'unlike a business' with no emphasis on results also produces bad outcomes for patients.

Managing healthcare for the benefit of healthcare workers also produces bad outcomes for patients.

Healthcare should be managed in terms of producing results. Metrics would be a good discussion, eg "good quality of life hours added to life" "hours in acute pain reduced" or similar.

Point is, we need something to measure, the primary measurement shouldn't be profit.