Really? It seems companies respond to problems that are aired in public much quicker and more thoroughly than through their official support channels.
.@brand on a public twitter with enough followers to care about usually gets a pretty quick response.
Hell, how many times have YC companies prioritized support issues because a user posted it here on HN? I see it all the time with coinbase and crew, even googlers hanging out seem to be able to get account bans reviewed relatively easily.
I would argue the /r/teslamotors sub would be BETTER than going to Tesla directly. The motorist that died in this crash had contacted Tesla multiple times regarding this issue, since the crash plenty of others have made videos of similar behavior at similar median splits across the interstate system.
If the driver had made those complaints public perhaps others would have corroborated his accounts and or recreated the issue with video proof. Certainly putting somewhat public pressure on Tesla to fix the problem quickly.
I kinda disagree with this. Its the company's job to be on top of whichever forum its users are using to discuss its products, especially looking out for security/safety issues. While it would nice for the Op to directly contact the company, I'd place more of the weight of responsibility on the company than the user.