Not Tesla, but they can afford to pay someone to write a thoughtful and sympathetic response to a tragedy in a way that also protects them from a lawsuit.
This sample statement makes it very clear that the user was misusing autopilot and trusting it beyond its intended function, but also shows sympathy for the family's situation.
They say they can't possibly afford to have cars download the maps at the wifi of service stations, yet they don't see any issue with leeching off Starbucks' free wifi. How anyone could have written that e-mail with a straight face is beyond me.
This sample statement makes it very clear that the user was misusing autopilot and trusting it beyond its intended function, but also shows sympathy for the family's situation.