[maccard]

I’ve been on the other side, and whether legal action is a valid option or not it doesn’t really matter.

Once you escalate to that point, we took it seriously, and you don’t speak over the phone to a minimum wage representative. If someone threatened legal action over the phone I would tell them management will be in touch with legal details, and terminate the call immediately.

I’m not saying you won’t get a satisfactory resolution out of it, but it will almost certainly end the call immediately.