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We operate a large site with thousands of PayPal payments per day. This is a sample email we just got from PP:

Hello ....,

We were recently notified that a payment you received was reversed by the buyer's bank.

As a result, we have reversed the following transaction: Transaction date: xxx Transaction amount: xxx USD Buyer's email: xxx Buyer's name: xxx Your transaction ID: xxxx

PayPal is committed to maintaining a safe environment for our buyers and sellers. You can help protect yourself against claims and reversals by following the guidelines of our .

Thanks,

PayPal

Note that their email template has a bug: it says " following the guidelines of our ."! Cannot they fix their email templates? They are dealing with f..ing real money! The Viagra spam that I get has less bugs in their email templates!