[ians]

for anyone interested I pulled up the Terms and found what I believe the OP is referencing:

`Monitoring and Recording. You agree that Comcast and its agents may monitor and record any telephone calls or other voice, data or image communications that are transmitted between: (1) Comcast and its agents and (2) you, your agents, any user of your Service(s) or Equipment, or any user of any phone numbers associated with your account.`

[mehrdadn]

What's so weird about that? Every company seems to record communication between itself and its customers; Comcast is saying it can do the same.

[fny]

This is far broader. No where in the Subscription Agreement[0] is the scope or the uses defined or limited. From what's written here, any form of information sent to Comcast in any way will can be stored and monitored for any purposes.

IANAL, but this seems like clever lawyering to make consumers think they're only referring to customer service calls.

[0]: https://www.xfinity.com/corporate/customers/policies/subscri...

[savanaly]

Well doesn't that just mean they're allowed to record the conversations between me and their tech support? How is that worrisome? I assumed the person you were replying to was asserting that Comcast had proclaimed its right to record all communications I had over the internet.

[seorphates]

I don't know. I'm reading it differently. I'm reading it in a way that almost any other entity with the power to execute on a term like that probably would - liberally and with deference to their own interpretation of lawful. Not too mention the 100% murky scope of requests and behests of government.

I read that the wire is owned by Comcast. Its agents roam free and everything traversing that wire is monitored. 100%.

[rayiner]

If you're going to read the language non-sensically, why even bother to point to the text? Why not just make up whatever you want?

The numbering and the "and" clearly mean that one of the two endpoints must be "Comcast and its agents." The language is there to allow them to record customer service calls because otherwise in some states that would be a violation of wiretap consent laws.

[munk-a]

I think this language could allow for Comcast to monitor any traffic passing through their proxies?

I agree that it seems to be worded to imply that it's just CS monitoring but I don't believe that `transmitted between` would necessitate that the party be the intended endpoint.

[boznz]

Here's mine in New Zealand (Slingshot), which sounds a bit more fair

"We do not proactively monitor what content you download or access, however, we must act on lawful requests for information and/or interception as well as infringement notices which we receive under the Copyright (Infringing File Sharing) Amendment Act 2011. This action may include sending you an infringement notice"

[samstave]

WTF?

[paulie_a]

It's Comcast, they are a terrible company. They manage to somehow rank worse than haliburton and BP after that oil spill