[awat]

Agreed, I shared this article link yesterday in a comment on the Panera bread disclosures. I’m more of the school of thought that this is a technique that helps when you have no intention of fixing the root cause not neccesarily maintaining public image.

[c22]

I wonder if it actually "helps" or if it's just the natural escalation of continued revelations about something you have no intention of fixing and no preexisting PR plan for.