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by clappski
3001 days ago
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TCS supply L1/L2 internal support services where I work, and while the more senior members of the teams are very good at their jobs and take a proactive part in providing supporting, the ones who have been there less than 5 years (made up number, the less experienced/greener staff) struggle to follow simple instructions without several confirmations of the actions, even when pretty comprehensive documentation has been provided. It's quite an interesting, and often frustrating, dynamic. |
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