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by thaumaturgy
5769 days ago
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Yeah, funny you should mention that. One of my techs is on a job site and just called in requesting documentation for an older Avaya phone system. Googling for it was a complete waste of time. (Unfortunately, DDG couldn't fare much better.) I find this is often the case when searching for "long tail" terms, like specific models of equipment. There are tons and tons of sites like this (http://camera.manualsonline.com/ex/mfg/headline/m/avaya/type...) at the top of the search results. (Edit: And while we're at it, trying to find information on obscure error messages or documentation for software is at least as frustrating, but for a whole other reason: so many of the results are forum posts from years ago discussing an obsolete version of the software or error conditions that are no longer relevant. For a more specific example, we recently had an OpenSolaris server refuse to boot with the very helpful "Error 16" message; the only thing we could find were references to an out-of-date BIOS problem that no longer applies.) Google is drifting very, very far from what they set out to do 11 years ago, IMO. |
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Then again, you could always create a new post on your problem in the hopes of attracting the attention of someone who solved your problem, but I still wonder if Google unintentionally promotes knowledge-scarcity.