Because the lawyers are the ones making a solid profit on the whole thing?
What entities in this case are trying to create value?
Sounds like the company did a "best effort" to make it work, then made reasonable attempts to make it right.
The way class action lawsuits work, the lawyers pushing it get a large percentage of the award - commonly 30% or more. Notice that the lawyer's bar association also stands to divide up any remaining money.
So the lawyers win. Consumers may break even. The company loses, and they probably would not have made a direct profit on the event in any case. Future consumers also lose because anyone who sees this result will hesitate to try again.
What entities in this case are trying to create value?
Sounds like the company did a "best effort" to make it work, then made reasonable attempts to make it right.
The way class action lawsuits work, the lawyers pushing it get a large percentage of the award - commonly 30% or more. Notice that the lawyer's bar association also stands to divide up any remaining money.
So the lawyers win. Consumers may break even. The company loses, and they probably would not have made a direct profit on the event in any case. Future consumers also lose because anyone who sees this result will hesitate to try again.