[kbenson]

> the author seems to call out specific individuals, by name, to their team leads, based on where they were ssh'd in, instead of bringing up the issue with that person first and asking for the logic of why they were on the box doing the thing (sounds like a lot of assumptions combined with finger pointing)

I'm not sure why you would assume that. She specifically says "The next thing I'd do is to go get in touch with that person."

Perhaps you're keying off "I've been able to track down some well-meaning but ultimately flawed attempts at fixing things that then blew up and became something much bigger. The folks who I pinged about it were amazed that I somehow had managed to "guess" that a specific member of their team had been poking at a specific box"? But keep in mind, that's specifically events that became a large issue. Is it not appropriate to notify management as to the cause of the issue? Either it's a first time mistake or not something the person may necessarily have known to look out for, in which case management should be lenient, or it's the latest in a string of events and management should possible take some other action.

If nothing else, it allows management for that other team to say "hey, we don't need to be messing with this aspect of the server. Either contact the team whose responsibility it is and get them to do the work, or get them to sign off on it first."