[trout]

Mistake seems like a harsh word here. There are lots of partners that aren't in the competency tier that do perfectly fine work. But we try to highlight the ones we can somehow quantify as 'top tier', which is competency. It's imperfect just like any other subjective rating.

AWS definitely cares about any bad experiences. It's the way we improve things for customers, so let us (or me, or anyone at AWS) know the details.