That was an insanely long article that I don't want to read carefully, so I'm not gonna refute it, but I'll just say that as a Korean citizen I have absolutely no problem believing that "Korean workplace culture" inside Korean Air contributed to these accidents.
Yes, sure, if anyone claims that such a workplace culture is an inherent, inseparable part of Korean culture, then that's bollocks. But most people aren't saying that. We're just saying that there's a hierarchical culture problem widespread in Korea, right now. Which is absolutely true.
For a less tragic and more comical example of what the culture is like in Korean Air, look up the "Peanut turnaround incident" of 2014 (땅콩회항) which earned Korean Air the memorable nickname of "Peanut Air" (땅콩항공).
(...the nuts were actually macadamia nuts, but "Macadamia Nut Air" doesn't roll off the tongue as nicely.)
Here is a counter-counter-perspective: Gladwell twists the truth a bit to make a good story, however AskAKorean also twists the truth a bit to make a good refutation. Based on the transcript that AskAKorea posted, it's very clear that the first officer is acting deferentially to the pilot. Specifically, the first officer uses polite speech with the pilot, and the pilot uses familiar speech with the first officer. This indicates quite a big social status gap. As an example, in my company (I am working in Korea), neither my manager nor my manager's manager uses familiar speech with me, I'd have to go up 3 levels for that to start happening. What Gladwell mentioned in his book about hierarchy does not feel exaggerated, and there's likely a large grain of truth to Gladwell's representation of what happened. Also, if you look through AskAKorean's previous blogs, you can notice a fairly nationalistic streak in his posts, which may explain his strong opinions regarding Gladwell's assertions.
Yes, sure, if anyone claims that such a workplace culture is an inherent, inseparable part of Korean culture, then that's bollocks. But most people aren't saying that. We're just saying that there's a hierarchical culture problem widespread in Korea, right now. Which is absolutely true.
For a less tragic and more comical example of what the culture is like in Korean Air, look up the "Peanut turnaround incident" of 2014 (땅콩회항) which earned Korean Air the memorable nickname of "Peanut Air" (땅콩항공).
(...the nuts were actually macadamia nuts, but "Macadamia Nut Air" doesn't roll off the tongue as nicely.)
https://en.wikipedia.org/wiki/Nut_rage_incident