[kpil]

I agree that buyers typically deceives themselves due to their limited understanding of highly complex large systems, and that their incompetence is amplified by a sub-optimal procurement process.

It's obvious that there was zero actual knowledge involved related to implementing large systems - just by the fact that someone thought it was a good idea to take a behemoth system excreted out of Oracle, and then pass it through the corporate body of IBM, before inserting it into a huge government organisation, while at the same time getting rid of any process expertise and business knowledge they might actually have on-board.

However - I don't think it's probable that any amount of training could save the situation to any measurable degree whatsoever.

Is IBM to blame? Well, I think they knew what would happen.