[wetha]

“You can only request that they call you.”

Sounds like exactly why Amazon is much better. They don’t put you on hold, and there’s no IVR menu to suffer through.

[kaybe]

The best telephone systems I've been on did two things:

1. Tell you the estimated waiting time so you can decide for yourself if it is worth it,

2. and offer to leave a message to call you back at a time you want instead of waiting.