[breatheoften]

Governments used to build things in house as well ... I remember the first time I applied for federal student aid — in 1999 — it was a long complicated form but it was far more complex and functional than any web application I’d interacted with up to that date.

Built on in-house knowledge rather than subcontracted out to incompetents with zero stake in product quality or understanding of what they were trying to build ... (aka the outsource everything mentality of the gop that spread everywhere during bush era from which American government managed infrastructure on all levels has never recovered — and probably will never recover)