[shawndellysse]

I had a similar experience. I bought an open-box sound bar for my tv, got home and unboxed it to find that the sound bar was DOA and the serial number didn't match the box.

I had bought it from a Best Buy about an hour from my home, and tried to return it, with receipt, to the Best Buy 15 minutes from home since I had bought it on a Sunday afternoon and wanted to return it same day if possible. I was told I had to bring it back to the original store since the serials didn't match; okay great Best Buy didn't do it's job checking serials when whoever had this item before me return-swapped it, but sure I'll go out of my way.

I bring it back to the original store and they then tell me I'm on the no-return list from that time for 120 days. I've since stopped shopping at Best Buy.

[gascan]

That one's sort of understandable. Bad circumstance for everyone. Best Buy didn't do their due diligence, but you very clearly could have been the fraudster pulling the swap rather than the hapless victim.