[brd529]

As someone who runs a support team I saw this and immediately thought “this needs to be a zendesk app.”

There is a lot of knowledge hidden in support ticket replies but it’s didficult to know what other team members previous answers would be useful to crib from without guessing search terms. Heck you may even forget exactly how to find your own answer from a few months ago.

On top of that there are concepts we have to communicate all the time as building blocks of a reply, which is where it seems this service may thrive. Let me know when you need beta testers for the zendesk version :-D

[filipt]

Awesome insight, thanks so much! I'd love to chat with you about that - anything you're specifically looking for out of the product?

[goatherders]

Chatalytics.co does this already and integrates with Zendesk.