[chrishas35]

I did a return on Amazon last week where not only was there no shipping charge, but I didn't have any additional expense...box, label, time, gas, etc. They scheduled UPS for the pickup, and the UPS driver brought the label with them.

[kileywm]

Not all returns are free with Amazon. Generally speaking, there needs to be a defect or error on the part of the seller (ex: listing has incorrect info) in order for it to be free. If you classify your return as "No longer need this item.", then the shipping amount will be deducted from your return, in my experience.

If you return a lot of items and it's repeatedly defective/incorrect info/<whatever makes return shipping free>, then you'll probably be flagged just like Home Depot is doing.

[cortic]

In the UK we have the Distance Selling Act;

https://www.gov.uk/online-and-distance-selling-for-businesse...

"You must tell the customer they can cancel their order up to 14 days after their order is delivered. They don’t need to give a reason for cancelling. If you don’t tell the customer about their right to cancel, they can cancel at any time in the next 12 months."

So it would be illegal for Amazon to remove the right to return items bought online.

The Tories (currently in government) seem to have added a lot of exemptions to this; like the dumb £42 limit (they really don't like poor people) but it still carries some protection, And if the government hadn't also knackered the legal aid system it could be enforced at the small claims court level too... oh well.

[FireBeyond]

That's not removing the right to return items, you're misunderstanding.

They're saying you can return items, and if the reason is defect or problem, then they can (as they should) wear the cost of that.

They're also saying that you can return an item, "because I don't like it/want it", and that's no fault of theirs, so you're free to return the item, but the cost of doing so is (and should be) yours.