Hacker News new | ask | show | jobs
by kazanz 3019 days ago
I find a couple things irksome, if not malicious.

1. The link to the privacy policy comes AFTER you take all my data. 2. If I uninstall your extension you have it programmed to give me an exit survey, but it doesn't prompt me to revoke access for your app from my account? So you can continue to read all my communications. At the very least tell me how to remove it when I uninstall your extension, or fill out your exit survey. Don't just hide the fact that you retain access indefinitely. 3. You are appending your marketing to the bottom of every email regardless if it used your product or not. Thats crap, I don't want to spam every single person I communicate with. Let me opt in, or only append when your plugin is used.

I get its a prototype, I get the "potential", but it seems you put 0 critical thought into making the app safe.

1 comments

Thanks so much for all the feedback, I really appreciate it.

1. We're sharing our privacy policy on our chrome extension webstore page - did you manage to see it there? If not, we should definitely do a much better job presenting it, so thank you for pointing it out.

2. So sorry, definitely don't want to hide anything! We'll push out the changes asap to show our users how to remove your permissions. We stop looking at your data once you uninstall (even if you don't revoke permissions).

3.Sorry about that! You can remove it easily in the "EasyEmail" control panel - just hit "Settings" and you can uncheck the button

4. We'll keep getting better! Thanks for pointing out that we're suggesting some generic sentences - this tends to happen when the user didn't send a lot of emails from a given email address (which means there's not a lot of data to learn from.)

Again, thank you so much for your feedback. We'll get right to fixing all the problems!

Hey, Didn't see it on the webpage store. I expected it to be on the welcome message I saw in the store. Probably due to similar experiences.

Yes, you need to remove permissions. That is absolutely imperative. Do you delete the data after uninstall?

Perhaps give an option checkbox in your initial walkthrough of the app to allow the footer only on emails using EasyEmail.

I retracted #4. The first email I got after the loading robot screen made me think the "learning" was complete. I got an email much later saying it was complete. The UX confused me. Perhaps instead of popping up generic message before the learning is done, you can show a message, still analyzing data. So I cannot in good faith comment on the suggestion quality.

Got it, makes sense. I'll make sure to update that soon! Thank you for the suggestion.

We delete data the second we don't have access to users' account. However, we don't store any new data after you uninstall us. The reason is that there's actually no way of tracking who uninstalls us - Chrome Extensions are not providing any real support for it. We're looking into it, and will retroactively remove all data from users who uninstalled us.

Brilliant idea! We'll make the checkbox more visible! Got it, sorry about that. Please let me know what you think once you get some time to play with the extension! Thank you so much again for the feedback, it's incredibly valuable.