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by treis 3017 days ago
Do you have numbers around how often autocomplete is used? For example, using your "how a" example, what percentage of time will a user select a suggested autocomplete?
1 comments

We get used in 15% of emails on average. That number tends to vary a lot from user to user though - we've got a few users who use us in 80% of their emails, and some that use us very sporadically.

We don't have a number for the percentage of usage for what the user specifically types, but it sounds like definitely something we should have, so thanks for the suggestion!

> We don't have a number for the percentage of usage for what the user specifically types, but it sounds like definitely something we should have

It sounds like a violation of user privacy. Data-collection and privacy is a fine line, and I'm pretty sure any numbers related to specific text users type in private communication being surfaced up to humans is across that line.

I'm fine with my phone keyboard suggesting next words. I would not be fine with a human looking at the data model for specific sentences and words, even in aggregate.

Could you elaborate on that a bit? There's no one looking at your data in real time.

I'll make sure we review the privacy policy once again - you've been bringing up some extremely useful points, so thank you so much!