[kevingadd]

Growing up, I rarely was in a situation to tip, but these days, living near Palo Alto, i've noticed something interesting:

out of the places I go to eat or get coffee, a few are small independent businesses owned by locals. At the ones where I was getting consistently good service, I started tipping 20%+. Within a few weeks of this, I was surprised to notice that they began discounting my food and drinks without mentioning it, and they were more likely to remember my name and what I usually order. The result is that other than the money I spent tipping more initially, this improved service doesn't cost me anything.

[RK]

I think a very common tip increasing strategy used by people serving food is to give discounts. If I'm selling you something for $10 and you'd normally tip $1 and I give it to you for $8, you are much more inclined to tip me $2-3, because you'd still pay the same or less and received "special" service.

This of course may be unethical for the employee, depending on store policy. My best friend falls for it every time, tipping back up to "full" price. I see it as a type of scam against the employer, though.

[compay]

> I see it as a type of scam against the employer, though.

That's definitely sometimes true. But it depends - when I was in college I used to go to a bar (Redbones in Somerville, MA) where the owner had a policy of letting the bartenders offer a certain number of free drinks and appetizers to favored customers at their discretion. He did this because he said it meant more loyal customers, which helped both him and his employees. I definitely spent a lot of money in that bar and always tipped heavily because of the great service. Despite all the freebies I got, I'm sure they turned a well-deserved profit off my business.

[eof]

This is officially sanctioned at the coffee shop I frequent. I used to often get free coffee because I am good friends with a lot of the employees, and when wasn't free it was usually someone new I didn't know or $1 (from 1.65).

The owners a couple years ago put a lock down on all the free coffee going out of the place but encouraged the employees to give discounts to their friends.

It actually works out quite well, as the place can't afford to really pay any type of decent wage. The owners recognized that many people (myself included) would simply stop going to said shop everyday if coffee went from free to 1.65 or 1 to 1.65. I would still go sometimes, but it's not like they are going to see an immediate 65% increase on that revenue if people stop giving away the coffee.

At the same time, it allows the workers to get a couple extra bucks an hour and allows them to retain a number of really good employees while paying a wage <$10 an hour.

[sambe]

The danger with tactics like this is that the customers don't overthink tipping as much as the service staff, particularly if they are from a different country/culture. I tried to tip about $1/drink in New York, but when I got a free drink ("for being stuck" - volcano) I didn't know whether I was expected to tip the value, tip a little extra, or just take it as a favour. I would guess that on a bill, rather than a free drink, there's a good chance that people don't realise as well.

[moron4hire]

You should always tip the free drink. When you are in a bar or restaurant, you're receiving two things: the product and the service. When the product is free, you should still pay for the service.

[kenver]

I used to do something similar when I was a student and getting my haircut! I'd ask for my student discount, then tip and make up the difference and give it straight to the girl who cut my hair. I got some good haircuts back then.

[lotusleaf1987]

When I worked at a steakhouse the smart servers would never charge for sodas or extras like baked potatoes, rice etc. Because as soon as the person got the bill, whatever amount was discounted almost always was directly added onto the tip amount. It might be bad for the restaurant for their soda/potatoes/rice, but that stuff costs as close to nothing as you're going to get.

[mikeklaas]

The waiter is stealing the profit (and cost) of those items, not just the cost.

[Perceval]

The incentives of the waiters and the restaurant owners are almost never perfectly aligned.

Most profit comes from simple items: drinks, salads, the most basic pasta dishes, coffee. It's all stuff where the ingredients cost next to nothing and the prep time is negligible. They don't cost much either, but have huge margins.

The waiter's incentive is not to push you to get the $9.95 ziti marinara, but to get the $22 lobster-filled ravioli, or the $25 jumbo shrimp dish, or the $27 steak—the most expensive dishes on the menu. But the lobster or the shrimp or the steak often have the slimmest margins of anything on the menu. Oftentimes something like lobster will serve as a loss-leader to get people into the restaurant.

As a waiter, you're constantly pushed to sell appetizers, salads, drinks, coffee and ice cream. All the stuff that's not just an entree. That's where the margins are, despite not costing very much and not leading to an inflated bill like a steak and bottle of wine would.

So not only is the waiter stealing the profit from the sodas they give you for free, they stand a chance of making the restaurant take a loss on your meal if you order a slim-margin item as an entree and don't order anything else.

But this is a problem you'll never really fix. Waiters are sharecroppers and their incentives will always be (in part) opposed to what's best for the restaurant.

[dagw]

But this is a problem you'll never really fix.

Actually it's a fairly easy fix. Pay waiters a decent wage (so they aren't reliant on tips to pay the rent), plus an annual bonus for everybody who's worked the entire year (so they have an incentive to do their job right and not get fired), and combine this with actively discouraging/forbidding accepting tips and you're basically there. That's how most industries work.

[lelele]

I love your reply. This is what hacking means: you've found a bug in the system, you go fix it. Hacking is not limited to software.

[pontifier]

I have a friend that would disagree with you. He is from Holland, and when we have gone out to eat we have discussed the differences between our customs.

He enjoys tipping. He says that back home, because the Dutch don't have a custom of tipping waiters, the service suffers. There is no incentive for them to provide more service than the minimum required to not get a complaint... Which is quite low when expectations are already low across the board.

[WingForward]

I think you're jumping the gun by using a loaded term like stealing. It may be restaurant policy to allow servers that discretion.

Especially if that "discount" is appearing on the bill.

[jakx]

How do you steal something that never existed i.e. the profit?

[euroclydon]

I guess this isn't quite like the experiences I've had, where you have a reputation of tipping well, and all of the sudden items are missing from your bill. That's just an illegal transfer of wealth from the owner to the employee.

[rjett]

I have a friend who used to approach concession stands at sporting events and ask the teenager behind the counter if he'd give him a free x,y, or z if he put $2 in their tip jar. This usually worked.

[hugh3]

Y'see, that's just crossing the line from nudge-nudge, wink-wink into outright let's-steal-from-your-employer.

[cellularmitosis]

For me this issue isn't so black and white. If an engineer being paid $100k/yr pulled something like this, yes I'd say he's stealing from his employer. When someone making $2.85/hr does this, I'm not sure it's stealing. The employer has the ability to hire someone at an insulting wage, and the employee has the ability to make the situation a little more favorable for themselves.

[euroclydon]

Most people have though about doing something like this, or done it, but most of us do have choices about where we work, and if you want the word 'honorable' to ever be used to describe you, then you will avoid this type of activity.