I’m sure you’ve thought of this, but, given that Facebook’s Messenger is generally not end-to-end encrypted, is it a good choice for discussing legal matters? Are you considering alternatives?
The conversations are actually anonymous between translator and refugee/aid worker. All we provide is their first name (so it's clear they're talking to a person instead of the application). So there is no way for the two parties to know anything about each other except what they willingly provide (no full names, no locations, no phone numbers - we actually route calls through our own Tarjimly operated numbers).
Most of the lawyers using Tarjimly censor the PII (personal identifying information) themselves either by covering those parts of documents or omitting them in conversations, which does the trick most of the time. Generally, these nonprofit lawyers are so strained for resources they're excited to use something over nothing to help them do their job.
We wanted to get something available quickly, which is why we started with Messenger and that's made on-boarding incredibly easy, but security is proving to be more and more important. We're going to see if the WhatsApp API will be end-to-end encrypted and we're in the design phase of our own mobile app to create an even better experience (especially for calling where Messenger is being difficult).
Most of the lawyers using Tarjimly censor the PII (personal identifying information) themselves either by covering those parts of documents or omitting them in conversations, which does the trick most of the time. Generally, these nonprofit lawyers are so strained for resources they're excited to use something over nothing to help them do their job.
We wanted to get something available quickly, which is why we started with Messenger and that's made on-boarding incredibly easy, but security is proving to be more and more important. We're going to see if the WhatsApp API will be end-to-end encrypted and we're in the design phase of our own mobile app to create an even better experience (especially for calling where Messenger is being difficult).