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by got2surf 3025 days ago
Congratulations! This looks like a great purchase, especially for the brand value of Zagat.

Do you see The Infatuation continuing to focus on reviews, or adding in more analytics a la Medallia or Revinate? We do customer feedback analysis and have a few clients in the restaurant space - it's always interesting to hear about what value-adds review sites can have.
1 comments
buckhx 3025 days ago
Our take right now is that The Infatuation will focus on subjective takes with our reviews and guides and Zagat will be more data driven from the community. That being said, we're going to have to be pragmatic through this.

Would love to hear some of the feedback you've heard about review sites in general.

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got2surf 3025 days ago
Absolutely, that makes sense.

Sure, would love to talk - we've worked with a few large restaurant/hospitality brands so far. Mainly the feedback has been around patterns of reviews, difference in tone, and whether review sites require a comment in addition to a rating or not.

Happy to talk offline at neel@datanautix.com

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johnbenwoo 3024 days ago
There are a lot of reasons that Yelp is frustrating, but one thing it does semi-well is include recommendations on (and, separately, pictures of) which dishes to try first. Especially at ethnic holes-in-the-wall, it can be a barrier to visiting the restaurants at all.

Happy to chat offline - feel free to reach out at Ben@redskyinsights.com

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