[royuen]

The problem here is Rackspace as a infrastructure provider judging on behalf of service provider. They give no explanation of the complaint details or why it is justified.

Many comments here take the phishing as "a fact", their terms might grant them the power to shut any server down but this is a threat I think every startup should learn if they use Rackspace Cloud or consider to. And we learnt that.

24 hrs is not just for respond to remove the content, it is also for the server providers to verify the complaint and react responsibly.