[rrjanbiah]

In Amazon India, sellers are ripped through FBA and Amazon policies:

1. When abusive buyers damage and return product, Amazon releases refund. We had one instance where one buyer was buying and returning same product for 3 times (2 times received in "customer damaged" condition) and irrespective of us escalating the issue, Amazon kept issuing refund. Also, it didn't reimburse for "customer damaged" as product was not under reimbursement category.

2. We have a strong feeling that few abusive buyers use FBA to create counterfeit absolutely free of cost.

3. Another nightmare is with Amazon seller support. Seems they are allocating good people for buyers, but seems to keep completely juniors who don't have any idea about seller concerns.

4. Their system is full of bugs. For instance, system will charge wrong fee and getting reimbursement is a tedious process. They will ask for certain details that we can't pull from seller central.

5. Even hiring dedicated account management from Amazon wouldn't help as they will only pitch and nag for ads