[bambax]

> which, sorry, isn’t surprising coming from an Amazon employee

This is in fact a little unfair (can't edit anymore so I reply to myself). In my experience Amazon employees are very courteous and want to help; the problem is, they usually don't know how the system works and can only read back policies (that are otherwise available to anyone -- we can read!)

Maybe it's just a lack of training (not their fault), or maybe nobody really knows how all the parts of the system work together. Anyway it's incredibly difficult to get a clear answer.

And seller performance is the worst, because they never answer or do any follow-up.