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by sabalaba 3037 days ago
Yes, we looked into Brand Registry -- this is my first time seeing the Brand Gating, which looks like it would solve this problem. Thanks for bringing that to my attention.

In general, I think there's frustration for smaller companies and brands that Amazon (understandably) doesn't retain resources to support individually.
1 comments
cepth 3037 days ago
From my own experiences, and the various answers available on Amazon forums, Brand Gating is a black box. There is no one you can talk to in order to request it, and for now it seems to be an invite-only program.

Somewhat perversely, someone claimed on the forums (I’ll try to add the link if I find the topic), that one way to get brand gated is to buy up the counterfeit products being sold under your listing/ASIN, and document and/or send them into Amazon. It seems that until you’re being widely counterfeited, there really is nothing you can do proactively.

Amazon has been an overall net positive for our company, but the difficulties of trying to get a knowledgeable person to answer pressing questions usually create headaches for me at least once a month. Even as a large volume seller through Amazon Vendor Central, we’ve been given boilerplate legalese about needing to provide photocopies of the certificate of our trademarks in order to initiate DMCA takedowns of stolen or copied images and text. As great as Amazon is for consumers, the vendor support can often make you feel like you’re howling at the wind.

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bryanrasmussen 3037 days ago
why do you need to provide photocopies to initiate DMCA takedowns? I thought one of the complaints about DMCA was that it was ridiculously easy to do to someone, but Amazon has made it difficult for you? I wonder if it would be easier for someone not selling through Amazon and thus not dependent on them.
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cepth 3036 days ago
You'd think this would be an unnecessary step, since we provided a link to the USPTO filing, and we provided our incorporation documents when becoming a vendor.

The issue with the Amazon case management system is if you encounter a customer service rep who has no idea who you're talking about, there's no way to escalate the support case at all. There's no live person to talk to. So, you end up playing roulette, often having to submit the same case multiple times until you get a rep who is able to help.

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