[drharby]

Is it?

Customer service is independent from the primary business transaction being executed.

They are fucking up but compensate through good cust. Service.

Seems like a policy decision, as fighting it costs more than the break fix

[maxxxxx]

You can't call this good. They are fucking up on purpose and have made a calculation that most people won't notice and it's cheaper to refund the few that do. That's terrible customer and feels very unethical.

[chii]

> most people won't notice

if a customer doesn't notice it's a knockoff, then it's not a knockoff?

[x0x0]

Go look at the atrocious reviews of chinese knock-off power supplies. I mean, they might not burn your house down, so we're cool, right?

[gowld]

Calling them "Chinese" knock-off power supplies is xenophobic and/or racist. The top-quality authentic power supplies are just as Chinese as the counterfeits. Same set of factories make all this stuff, but the counterfeits use cheaper materials and skip components.

[Momquist]

Saying the truth is racist now? Are these cheap knock-offs Chinese or not? China remains the main source of counterfeit goods. This is a fact.

> Counterfeit goods are estimated to amount to approximately 12.5 % of China’s total exports and over 1.5 % of its GDP. This results in estimations that 72 % of counterfeit goods currently in circulation in three of the world’s largest markets for such products, namely the EU, Japan and the USA,have been exported from China.

https://www.europol.europa.eu/sites/default/files/documents/...

[maxxxxx]

If I take money from your bank account and you don't notice it's not theft?

[freyir]

It is.

Good customer service should start with not selling customers counterfeit crap in the first place. Instead, the phrase "customer service" means something extremely specific, i.e., a good return policy for customers who realize they've lost at Amazon's game of counterfeit roulette.

[wmf]

To me, "service" encompasses the entire experience of dealing with the company. A company that makes mistakes and fixes them quickly shouldn't be considered better than a company that doesn't make mistakes in the first place.

[maxxxxx]

"A company that makes mistakes and fixes them quickly shouldn't be considered better than a company that doesn't make mistakes in the first place."

If the mistake is their normal way of doing business they should be rated as bad.

[gowld]

If the overall cost, including cost of returns and bad goods, is lower than the cost of buying higher-guaranteed stuff elsewhere, it's a net win.

[Khaine]

It is borderline criminal. If they were not such a large organisation they would be charged with facilitation. They are knowingly allowing the sale of counterfeit goods.

You go down to a street corner and sell knock-off Prada bags and you will be arrested. You let someone sell counterfeit goods from your store and you are an accessory.

This will only change when Amazon are held accountable.