[ghaff]

Except that "building your delivery staff in-house" more or less consists of hiring some teenagers to work for tips. It's not exactly architecting a datacenter. Furthermore, delivery is going to inherently be a local business even if you're a nationwide company.

I actually do think that there's something to be said for having a standardized service that a restaurant already offering take out can just sign up for. Maybe delivery is something they just never got around to offering. It just seems like a service that's hard to do well at a price people are willing to pay.