[Xylakant]

> They are people in the end, and they can't be everywhere.

I agree, but they mention IRC as an official contact and support channel. Either do that and then support it, or don't. But you can't say "you can get help on IRC" and then not be there, that just does not work. People do actually come to the channel and expect answers and they do treat volunteers there like they're paid support staff - an expectation that is understandable given that it's listed on the official page.

> Lack of resources doesn't mean "hostile".

No, but I didn't say so. I said the interactions were borderline hostile. I won't recount the episodes here, though, but generally they were about asking us to go out of our way to organize things and then drop the ball. If you ask me to do stuff for you for free, then you'd better follow through. Lack of resources is no longer an excuse then.