[firingtest]

> If you've not introduced automated systems to track what's being done and /help/ them

I'm not quite sure why you think we don't have these but we do have all. So everyone knows what's been done, what's need to done and what are the deadlines. (although generally we don't have strict deadlines).

> Why would you think it'll be different with new people - because you'll just "be better" at hiring this time around? Unlikely.

Well this is fair comment, I simply don't although it was my first time hiring people for me, so I'm sure I've got more experience on that now and secondly I know what our company culture and what's the good fit, based on good employees I've got in my team. So I've good reference points this time.