[akerl_]

If your company is only paying Slack $6.67 a month, you've either negotiated for an amazing discount or I really hope your chatbots are fun to talk to.

But I agree with your assessment: the purpose of the 100x is almost certainly to make it less offensive to receive an SLA credit. The only thing worse than having downtime is getting a credit that doesn't even round up to a dollar.

[peterjlee]

I'm just using the per user cost here. $6.67/user/mo is the standard plan price if you pay annually.

[AdamSC1]

Most companies tend to have more than one employee - especially when they decide to buy an employee chat software.

[andrewwharton]

7 cents per employee per month isn't exactly a generous discount either. Even if your chat is down for half the work day (4 hours), you're looking at $3.55.

I mean, it's better than nothing, but let's not pretend it's compensation for lost productivity either.

[davidgh]

My thoughts are this: even at 100x, the service credit is probably not that significant to the recipient. But the amount at 100x is significant to Slack. As the recipient, I don’t think too much about the money I receive back, but I know those credits in aggregate are quite painful to Slack (and a lot more painful than they could have otherwise justified) so I know they are taking the issue seriously and will work hard to prevent future outages, which is worth a lot more to me than the service credit.

[Analemma_]

As a matter of fact, the median company size in the United States is 1 - almost 80% of businesses have no employees at all!

But I agree that most of those 0- and 1-person businesses are probably not Slack customers ;)

[peterjlee]

I'm using unit cost here so it's easier to see how I personally feel about it. Just multiply the number by however many employees you want to imagine.

[dx034]

And if you have 100,000 employees on slack, that compensation will be $7,000. For a company of that size this is not really noticeable. Refunds don't really matter, I guess most clients would be happier if that money was invested in increasing future reliability.

[EpicEng]

Pretty sure most companies have more than one user

[kemitche]

The SLA only applies to the Plus plans.