[endymi0n]

To be honest, all of this depends heavily on the support level and company size as well.

While we had gold support at GCP (initial free offering), we were using one of their beta APIs that wasn't working properly — and within minutes we were talking to one of their Zurich SREs who was top notch and filed an issue that was resolved within a day.

When we scaled down to developer support (and even with a 5 digit infrastructure spend per month), we got delegated to an outsourced first-level support team somewhere in Asia with a complex problem and couldn't get through to anyone who didn't ask the equivalent of "have you tried turning it on and off again?", even after several tries. Eventually we gave up on using IAP completely due to severe bugs. Guess we'll upgrade again soon despite the cost, since the difference was night and day.

Just as a finishing line, the support experience at AWS was always equally mediocre, even in business support.