[philliphaydon]

Ah I had that experience on Azure. With aws we have paid support so when we have issues and raise critical tickets they respond in ~20m but azure. When they were still doing sql server as a service I lost access to my database. Support told me there was no problem. The azure insiders forum said others were having issues. The support wouldn’t even acknowledge I couldn’t access the database. 2 days later I finally got access again randomly. I never got a response to why this happened. I’m just Glad this was a non production application for some contract work but they ended up wanting to go aws over the experience.

I Guess at the end of the day we all experience different levels of support from all these providers.

[mattmanser]

I got some support from Azure a few months ago asking about DTU spikes, more of a shot in the dark than hoping for a good answer, but got an extremely good, knowledgeable woman go through it with me within a day. We only spend a few thousand a year at the moment.

I may hate their admin interface, but their support was top notch in my experience.