[benliong78]

Audible has something similar: they require that you use up all your credits before cancellation is even possible, so that is obstacle #1. Then they ask for reason and sub-reason, and give you either a $20 coupon if you say the reason is because it's too expensive, or a 3 months praise on your account if you say you can't catch up to one book a month.

Pretty clever. But having to choose 6 books immediately at the point of cancellation sucks

[piracykills]

Yeah, they tried to do this to me so I complained to support and they refunded all my credits. At least their support staff treat you right, if not their software.