[curo]

pg is Nostradamus, this list is amazingly prescient

- #5 explosion of upstream SaaS

- #6 tons of higher-res components of CRM software

- #9 instagram

- #11 google drive

- #22 smartsheet

wonder if the few on here that haven't been solved (wrapper for customer service) are simply unsolvable, or something has to shift for the economics to make way for them.

[raleigh_user]

Id almost argue that intercom/drift are making customer service a lot easier. The chat bubble lets you connect with users of your product a lot faster than a phone call and paired with some other softwares can do a lot of what you need.

This probably is more meant to challenge bad customer service like ATT/Comcast but the (non legacy) software world is doing better with this I think.

[ghaff]

Arguably, we've either automated or made self-service a lot of the things that you'd have historically had to talk to a customer service rep about. The problem is that, with a lot of companies, if you do need to deal with a human, it's at least as bad as it ever was.