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by FLUX-YOU
3049 days ago
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>It's more profitable to have a little bit of employee slack time than to have customer satisfaction way down and customers walking out without buying things. For big box stores, but B&N are on the decline, while real estate and lease prices have likely risen. "you staff up" works when you can actually pay for the excess, but B&N clearly don't want to. But you missed the point of my take in that they aren't willing to invest in assets for customer satisfaction. They're on the way out, so why would they care to staff up for holidays either? |
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