[waytogo]

I can't relate to her post. We use on purpose attractive female profiles for our support chat avatars (our product is a SaaS) and the cases where a user behaves like this are 0.5% and for us not a problem at all, we just ignore them.

FYI, we tested a while different pics, female, male, average looking, good looking and we just got the best conversion rates with the above mentioned.

[hknecht]

I guess that the “video-meme” demographics is quite different than yours. Which type of SaaS is it?

[yAnonymous]

Just wondering, how do the support people feel about being represented by better looking avatars?

"Your real face is too ugly, sorry."

[fastball]

Same way I felt when I was younger and would serve drinks at events, but then was moved to just pouring the drinks because "we now hire actual models for serving".

I'm a guy, by the way.

[dqv]

Fake names and fake avatars. They feel safe that no one is going to find them offline.

[jeffhuys]

It's easy. Don't tell them "Your real face is too ugly, sorry."

If that's what they interpret, sucks for them.

[tomaskafka]

Is a difference in that

- your product is enterprise enough to only attract people who are considering speding larger amount of money (and thus are usually more 'adult') - your users are logged in (and assume you know their identity as they have paid throu their CC)

?