It’s a good analogy. I must be hopelessly optimistic to think there will be a reckoning for businesses that intentionally provide a worse experience.
The reckoning would be you no longer using their business, wouldn't it?
While I still get some books from Amazon, I've been increasingly purchasing through Abebooks. They tend to be more accurate in what they stock with regards to ISBN, which is what I go by when purchasing a book as I like to get specific editions.
While I still get some books from Amazon, I've been increasingly purchasing through Abebooks. They tend to be more accurate in what they stock with regards to ISBN, which is what I go by when purchasing a book as I like to get specific editions.