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by rundigen12 3047 days ago
Reading this is surreal, like Opposite World. You are selling me on quiet, wifi & power, at the price of your fancy coffee (and preferably even real food), so I can work/read/study in nice atmosphere. Why else would I tolerate paying nearly $6 for a latte and $5 for a muffin? If all I want is to get coffee itself and immediately hit the road, I can go to coffee stand or vending machine.

"Your $3 coffee doesn't entitle you to sit for an hour." First, perhaps I'm typically more than the average user, $3 coffee sounds either horrid or a miracle. Second: Why not? Isn't that the whole point? You're luring me to come in & buy your wares so that I get the benefit of sitting for a while and do my thing, whether it's read a book or work on my laptop.

To the people who see silence & laptops as bad in and of themselves: who are you to prioritize talkers over non-talkers? In my mind and those of many near-university dwellers, cafes are precisely for sitting, reading, working, not for having (sometimes loud) conversations that disturb those around you.

Finally, I'm not aware of "taking up space", as there are typically multiple empty tables at the (independent, non-Starbucks) coffee shops I go to. Maybe this article applies to high-volume areas & times, but I'm not interested in such places anyway.

TL/DR: If you ban people working and studying on laptops, that will just be even less revenue for your establishment, because that is the only reason many of us showed up. Ration out the wifi with time limits and access codes on receipts if you like, I'm fine with that, otherwise just be happy I'm there rather than having yet another empty table.

2 comments

You should be able to get a decent cup of coffee for $3. Either you live in a really expensive coffee market, or you have really ... high standards.

I find the idea that cafes are not for socializing pretty out there.

Did you read the article? Coffeeshop owners are not open office landlords, they want to cultivate a cultural hub for the local area. Yes, to them conversationalists are more interesting than non-talkers, not to mention that it feels awkward to be the only one talking in a room of people not talking. If you want a quiet space with wifi and power, work from home, rent an office, or go to the library.
I get that, but I also get a vibe of "adapt or die" we said about Blockbuster when they thought they were cultivating an atmosphere of the joy of picking out a movie with your family.

I'm sure everyone wants to be a real life Central Perk from Friends, but that's not coming back in the age of smartphones, laptops, and remote workers without some serious trade-offs like the alienation of a potentially majority subset of your customers in the first place.

Business owners of course are free to do as they please and I think it's interesting for them to experiment with cultivating a modern social experience in a cafe. Hopefully they are upfront about their rules, though. I would feel some resentment if I was blindsided by some of the behavior in the article.