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by x0x0 3053 days ago
Your writing here leaves me, say, 99.5% confident you've never sold b2b saas. Am I wrong?

Just to start, the way the economics work is going after price sensitive customers is often poison to your company. As patio11 has said and so many others have verified, your cheapest customers are by far your worst: most demanding, most in need of support, most likely to be too stupid to be able to use a computer without handholding, most likely to lose license keys, most likely to need pushing to pay, most likely to churn and leave you in the hole for acquisition costs. The high-value customers that will probably provide the bulk of your profit are remarkably price insensitive.